Lift Service Engineer Software
We custom-built job management software for established lift maintenance company Target Lifts.
Target Lifts is a company with 30 years’ experience installing and servicing all types of lifts for the private and public sectors. Clients include ITV’s Television Centre, London’s five-star hotel The Goring and office management company Optimum Property Management.
When Sales Manager Brendan Osborn joined the Company he quickly realised the need for more streamlined systems. Brendan brought in off-the-shelf job management software eWorks.
Although the software saw them through a couple of years, Brendan and his colleagues realised it could only do about 80% of what they wanted. In addition, they were being charged £10 per user per month to use it.
The solution we built consists of a number of modules including;
Lift Register
Designed to store details of customers’ portfolio of lifts. The Register stores maintenance actions and can be updated with current health and safety information on each individual lift.
Maintenance Schedules
These allow Target Lifts to keep track of planned maintenance requirements - be they monthly, bi-monthly, quarterly or on specific times of the month.
Engineer Portal
This enables engineers in the field to view a list of the jobs assigned to them, mark jobs as complete and upload documentation, photos etc.
Finance Module
This generates PDF invoices and allows for exporting of data to the Company’s Sage software.
- Significant savings on license costs. Moving to our bespoke solution Target Lifts saves on the monthly per user charges it was paying to use off-the-shelf software.
- Improved efficiency and automation of the Company. The new software manages all aspects of Target Lift’s job and project workflow. Many of these tasks were previously done by hand.
- Improved financial record keeping. The ability to link invoices directly with jobs and suppliers all within the one system means Target can more easily track cash-flow and other financial KPIs.
- Ability to adapt to future needs. Target Lifts already has a wish list for Phase 2. Our bespoke way of working means that they have a system that can grow as they do.
- Better management of automation of Service Level Agreements (SLAs). SLAs govern much of Target Lift’s turnaround times and the system we built enables the Company to build the requirements of these into quotations and job requests.
