Bespoke database and online security.

Software that keeps track of sensitive data. Developed and managed by us since 2009.

After being referred to us by another customer for whom we had provided a similar solution, National Express commissioned us to migrate their database of drivers to a web based application that could be accessed throughout their network.
Objective The training team had a major issue tracking driver certification and course data across the fleet as the manual method they had used for years had become difficult to maintain.

They needed a way of recording both completed and upcoming driver accreditation that was simple to use and report from. A couple of unique requirements meant "off-the-shelf" packages would not yield the best solution and existing suppliers at the time were unable to offer effective input.

Strategy We collaborated with the team to deliver a bespoke database software application created around their unique requirements.

The application enables the inputting and reporting of the key data that was highlighted by our technical team during the scoping phase. Layered on top of this was an intuitive interface to make day-to-day workflow a doddle.

To cover the data integrity and security demands of a large organisation, a "Virtual Private Server" with SSL encryption were implemented together with automated routines to ensure all data is backed-up and transferred to a secure off-site location every three hours.

As well as the functionality identified during the scoping phases, it was also important that the database was designed in such a way that additional features could be added at a later date.

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Outcome The application was quickly adopted by the training team at National Express and the wider user base throughout their network

A relatively simple and straightforward application in comparison to some of our more complex software projects - the database was built, tested and live in around two months.

As well as reporting on completed training, the database helps National Express forecast the course requirements to ensure driver certification is up-to-date in each depot.

Post launch the system has been expanded to cater for engineers and inspectors to further integrate the software into the companies workflow.

  • Stable; just two hours of downtime in over seven years of operation.
  • Secure Remote Access; the application is used from a number of locations throughout the United Kingdom - users manage the database via a web-based application on their web-browser of choice.
  • Detailed Reporting; numerous reports puts the required management information at the users fingertips. Flexible filtering and grouping options mean data can be looked at National or at depot level detail.
  • Simple, Effective Interface; the design has stood the test of time with few alterations needed - new user adoptions is fast with a minimal amount of guidance required.
Partnership bluebox took the time to understand our business and software requirements. Through a collaborative design process they delivered a bespoke system that we are now using across our network.
Vince Crossfield Training Manager National Express
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